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Advise Internal Hero


‘’It was a day I needed to go for an eye test and came across Direct Eyecare in High Street Arcade, Cardiff. I have to say the most kindest people ever, so much so, all my stress and fears were gone in a second!!!  I felt as if I knew them for years! Their service is absolutely 100%. Not only that, they have the most beautiful and up to date frames, and even if you feel gloomy yourself, you will come out looking like a fashion guru!! I got so many compliments with my frames! They are so patient and totally different than any other eye opticians in Cardiff!!! Try it and you won't regret!!! Have a go!!!’’ N. Gauci, Cardiff

“We had the good fortune to come across the DE team on a recent visit to Cardiff.  The service we received was wonderful, and the team went out of their way to ensure our needs were met.  Not only did they fast track our special orders but provided us both with very thorough eye examinations and assessments.  My wife and I both feel that the clinical service we received from the Optometrist was the best we had ever had. Although we live abroad, we keep in touch with the team who continue to provide excellent service. My wife and I have no hesitation whatsoever in recommending the Cardiff DE team to any prospective client or patient.” Mr & Mrs D James, Cardiff

‘’I would like to thank Direct Eyecare High Street Arcade, for their outstanding service. I wish I could have known you years ago! I have been a specs wearer from early childhood and have never felt so valued and well cared for. Examinations are never rushed and all questions answered satisfactorily, a big plus for me as I never feel pressured into buying new frames- How refreshing!’’ P. Lewis, Cardiff

‘’The Optometrist is very thorough and takes time to explain things, also very good when testing children’s eyes. The staff are very polite, welcoming and helpful. I have been with Direct Eyecare since they opened and will remain with them’’
A. Cormack, Bristol

‘’ I have been coming to Direct Eyecare for a long time. I find the service good and friendly, very helpful. Would recommend friends and family.’’
A. Omar, Bristol

‘’ Very kind and easy experience. My family have been well looked after for all their optical needs, Thank You!’’ T. Malik, Bristol

‘’ My eyes were tested in your Bristol practice. Very, very friendly, staff and the Optometrist was good. I would recommend Direct Eyecare to all my friends.’’ N. Eltayeb, Bristol

‘’ I happily recommend Direct Eyecare. They've looked after three generations of our family for years. The service care and attention is always excellent.’’  K. Isaacs Cardiff

‘’The service I received at Direct Eyecare, Corporation Road, Cardiff was exceptional. Stephanie and Lois were very helpful and extremely friendly and nothing was too much trouble. I have been going there since they first opened and have no reason to go elsewhere.’’ S. Coggins, Cardiff

‘’As usual superb unhurried service from start to finish. Staff in Clifton Street Cardiff from front of house to the sharp end of getting eyes tested cannot be faulted. I now have my new glasses at a very good price and all so quick. The text service is also a bonus.’’ R. Evans. Cardiff

‘’I purchased a pair of artificial glasses from your store in Bristol. Your staff are excellent, very good customer service and the level of contact throughout the process was very good indeed.’’ Y. Castle, Bristol

‘’I am writing to provide you with my feedback on my latest free eye test at your surgery. I am very pleased with the examination. It was so professional and comprehensive. I felt comfortable during the process of the examination. All the staff at the surgery were helpful and considerate.  I have already recommend it to my family members.

I look forward to my next check-up appointment.’’ S Ali, Cardiff.

"I can't get out much so I have a home call service and they are always understanding and professional when they come."
L. John Domicilary Home Visit

‘’Being a recent patient of Direct Eyecare, High Street Arcade, Cardiff; I enjoyed a personal eye care service, which is so refreshing to experience today.The caring and relaxed attitude of the staff, together with the professional eye care attention received; gave me great confidence for the future of my eye care.’’ S. Kennell, Cardiff

‘’I would like to put on record that I was 100% satisfied with the way my appointment for my eye test was handles, also when one of my frames I chose could not be put right for me to wear, the problem was very quickly rectified by choosing another frame. The staff I dealt with were very helpful in all respects.’’ J Blampied, Bristol